The assessment of English language competency is an important skill during recruitments. This also has a 'ripple effect' during the induction and training phases. But most importantly it has high impact on 'customer experience'.
It is a fact that for about 95% of applicants, who apply for Technical support/customer service roles, English is not their first language. Though Indian students pursue a degree they don�t necessarily acquire the language skills commensurate to the degree obtained.
HR execs use the interview or occasionally specially designed language interview to test language skills. But most organizations do not appear to have a standardized measure of English language competencies desired and do not have a support system to undertake this on a consistent and repetitive basis.
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